Privacy Policy

What you give us

Your name, email address and phone number when you register. Your shipping addresses — you can save up to four — including the recipient name, phone, district, city, zone, landmark and post code, because that is what a courier needs.

Your orders and their history, the messages you send us, your wishlist, and your wallet transactions. For a payment made by bKash or bank transfer, the amount and the transaction reference you enter. For a withdrawal, the payout account details you supply for that payout.

Your password is stored only as a cryptographic hash. Nobody at Genie Express BD can read it.

If you sign in with Google or Facebook

We receive your name, email address and profile picture from that provider so we can create or match your account. We never receive your password for it, and we do not post anything to your profile or read your contacts.

What we collect automatically

Your IP address, browser and device information, and which pages you visited — used for security, rate limiting, and an aggregate daily visitor count. We do not build advertising profiles from it.

One session cookie, which is what keeps you signed in as you move between pages. It is strictly necessary for the site to work. We do not run third-party advertising or tracking pixels on this site.

What we never collect

We do not receive or store card numbers, CVV codes, bank passwords or your bKash PIN. bKash and bank payments are made by you, directly through those providers; all that reaches us is the amount and the reference number you type in afterwards.

Nobody from Genie Express BD will ever ask you for a bKash PIN or an OTP. If someone does, they are not us — do not give it to them, and please tell us.

Why we use it

To place your order with the seller, arrange freight and customs, print a shipping label, deliver to you, verify your payments, credit your refunds, answer your messages, notify you when your order moves, detect fraud and abuse, and keep the accounting and tax records we are required to keep.

We only send marketing messages if you have opted in, and every one of them can be unsubscribed from.

Who else sees it

Only the parties needed to complete your order: our warehouse and freight partners in China, who need the item details for customs paperwork; courier partners in Bangladesh, who need the recipient name, phone and address on the label; payment and payout providers; and government authorities we are legally obliged to disclose to.

The marketplace seller in China sees the order as ours, shipping to our warehouse — you are not identified to them as the end buyer.

We do not sell your personal data, rent it, or hand it to advertisers.

How long we keep it

Account and address data for as long as your account is open. Order, payment and wallet records are kept after that for as long as accounting, tax and dispute-resolution obligations require, and are then deleted or anonymised.

Your control over it

You can view and change your name, phone number and saved addresses in your account settings at any time, and see every order, payment and wallet movement we hold for you.

You can ask us to correct anything that is wrong, or to delete your account. We will do it, apart from records we are legally required to retain. Settle any open order and any wallet balance first — we cannot pay out to a closed account.

Children

This service is meant for adults and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, contact us and we will remove it.

Changes to this policy

If we change how we handle your data, we update this page and the date at the top of it. Continuing to use Genie Express BD after a change means you accept the updated policy.